[Resolved]  HDFC Bank — auto-pay return fee

Address:Kolkata, West Bengal, 700042

I have cleared my dues on 3rd november 2019 for rs 5645. The payment was successful. Still on 4th november 2019 i received an sms that the payment was not done and i should make an alternate payment. I checked my netbanking the same day and i saw that amount has been debited towards my credit card payment. There i also saw that a 450 rupees penalty and a charge of rupees 81 was made on my credit card. I have never missed my payment and always cleared my debts on time. I tried to take support from hdfc customer care but they will not reverse the fine. This is the reason i had to take the help of consumer forum. Please help to reverse the auto-pay return fee
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Dec 28, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 21, 2019
HDFC Bank Customer Care's response
Dear Customer,

We observe that you have given us an instruction to claim the minimum monthly outstanding on your card account from your savings account. We note that at the time of autopay execution the payment was not credited to card account hence based on the instruction, we had attempted to claim the minimum amount due from your savings account and the same was returned due to insufficient funds. As you may be aware, any payment returned would attract a payment return charge. In view of the same, the autopay return fee has been levied. Owing to your relationship with the bank we have arranged to reverse the payment return fee of Rs.450 levied on your card account. The GST remains payable. The reference number for your request is [protected]

-Nadia
HDFC Bank Customer Assistance
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