[Resolved]  HDFC Bank — Bad service

Address:Latur, Maharashtra, 413512
Website:www.hdfcbank.com

First thing is I'm not hdfc bank customer and never want to be.
Today, I visited hdfc bank just to deposit 1000 rupees in my friends account. May be this is third party transaction.
I came from a village which is about 30km away from the branch, in 45 degree temperature. The branch is hdfc bank, sawe vaadi, main road, in front of town hall, latur-413512.
I stood in a queue for more than a hour.
When I came to counter the employee asked me to give an original PAN card and xerox of that. I was amazed listening this. I was just depositing 1000 rupees in my friends account with my signature and whole information. He refused to accept my money, like I'm depositing black money.
Now I'm supposed to go back to my village 30km away to get my id proof and come once again to bank in such great healthy environment.
I was totally panic and angry. After some arguments from me and the employee a third employee came and said, 'can't u read this instruction? Are u educated/literate or not?'
I watched at the notice board. Notice was written in english. I was shocked. The bank thinks that, people in Latur (nearby) are welknown english readers.
It's totally ir-related that people are educated or literate or what... The bank should give every notice in local language, i.e MARATHI.
There were to queues for deposit. First who deposit amount below 50000 and another above 50000. This notice was also in english. There are people who don't know to read-write anything. When someone's turn come, they ask to stand in another queue.
This was irritating incident.
I have only some questions:
1. Is it necessary to have original PAN and xerox for transaction like 1000 rupees.
2. Every notice board in the bank must be in local language, here MARATHI.
3. Your employee should treat us properly & politely. and think practically on problem of customers.
4. It's nothing to do with our education/literacy with ur bank and employee.

Finally, nothing to do with hdfc bank. I'm not customer. God bless them.
Was this information helpful?
No (0)
Yes (0)
Jul 3, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
May 26, 2017
HDFC Bank Customer Care's response
Dear Customer,

I request you to share your complete issue along with complete address of the branch and your contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32717
    Pending
    0
    Resolved
    18391
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information