[Resolved] HDFC Bank Bank Credit Card — Unauthorized Credit Card Charges

Mike19

from Mumbai, Maharashtra

Address:

600041

Dear Sir/ Madam,

This is pertaining to the credit card no. 4854 99XX XXXX 3115. I have been using this card since last 10 years almost and making all my payments through nationalized bank cheque 5 days prior due date. Cheques are been dropped at HDFC Bank Atm drop boxes at Vile Parle East Prathana Samaj road ATM.

Even though dropping the cheques 5 days prior due date the HDFC Credit card division is charging me late payment fee which is not correct. This simply means that they are collecting the cheque payment late from their drop boxes and are trying to earn some additional amount from me. I have many a times taken up the matter with their Customer service team on[protected] however no response.

I request you to take up the matter with HDFC Bank Card Division, Tamil nadu Chennai and help to have the amount of INR 411 waived off for statement Dt: 14.01.2017. I confirm to have made payment of INR 2, 537 through cheque on 14.01.2017.

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Mar 6, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2017

HDFC Bank Customer Care's response """Dear Customer,

I request you to share your card number and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance"""

Apr 11, 2017

Updated by Mike19 Dear Sir/ Madam,

Thank you an email has been sent to Mr. [protected]@HDFC Bank and awaits waiver confirmation on late payment fee and interest charges.

Jul 31, 2017

Updated by Mike19 Dear Sir,

HDFC Bank credit card team is simply communicating with me over the phone and email though the problem is still unresolved. Surprised to know that still they are generating statements and forcing me to pay INR 330.05 for the mont of July 2017. The officer I am corresponding is with Ms. Deepa B and reference number for this correspondence is [protected].

REQUEST YOUR STRICT INTERVENTION TO HAVE THIS RESOLVED AT THE SOONEST.

Aug 01, 2017