[Resolved] HDFC Bank Bank Credit Card — Unauthorized Credit Card Charges
Dear Sir/ Madam,
This is pertaining to the credit card no. 4854 99XX XXXX 3115. I have been using this card since last 10 years almost and making all my payments through nationalized bank cheque 5 days prior due date. Cheques are been dropped at HDFC Bank Atm drop boxes at Vile Parle East Prathana Samaj road ATM.
Even though dropping the cheques 5 days prior due date the HDFC Credit card division is charging me late payment fee which is not correct. This simply means that they are collecting the cheque payment late from their drop boxes and are trying to earn some additional amount from me. I have many a times taken up the matter with their Customer service team on[protected] however no response.
I request you to take up the matter with HDFC Bank Card Division, Tamil nadu Chennai and help to have the amount of INR 411 waived off for statement Dt: 14.01.2017. I confirm to have made payment of INR 2, 537 through cheque on 14.01.2017.
Complaint marked as Resolved Mar 6, 2017
[Jan 31, 2017] HDFC Bank customer support has been notified about the posted complaint.
Verified SupportHDFC Bank Customer Care's response Feb 01, 2017
I request you to share your card number and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.
HDFC Bank Customer Assistance"""
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