HDFC Bank — bank deducting wrong amb charges

Address:

302004

Dear Sir/Madam

Please note that myself (SHANTA C CHANDNANI) CID NO. 2272 8366 and my daughter (KAVITA CHANDNANI) CID NO. 2272 8366 were both IMPERIA CUSTOMERS
Our RM Ms Pragya Khandelwal informed us in that after 31st Dec'17 we will not be Imperia Customer and we need to maintain minimum required balance of INR10, 000/-
in both account.

For same we got e mail from your side too.

As your fixed deposit rates are quite lower than other competative banks, so we decided not to keep fixed deposit with you and according to banks RM Pragya Khandelwal's
advice, we deposit minimum balance more than 10, 000/- in each account, as required minimum account balance being no more imperia customers.

We found in Feb'17 that you deducted an amount of INR708 for non maintenance charges and we immediately visited the bank branch in Jaipur and than contacted
Mr Vinod Bakhtani, who informed us that our saving account is not normal account and minimum requirement is INR25, 000, so due to Ms Praghya Khandelwal's mistake
he assured that Jan'18 deduction will be refunded back to our account.

Please note you supposed to return back full amount of INR708 but we only got INR600 and its not our mistake, as its your bank's representative fault to give us wrong
information.

So in January'2018, we gave written application to Bank branch to change our account status to be regular saving, which require only Inr10, 000 as minimum balance
requirement, which we always kept in our account.

To our surprise, I found that on 8th APR'18 your bank deducted INR708 + INR708 from both account for non maintenance charges.

What the ### problem is with your B A N K ?

Are you people dacoits or what ?

Now please note that with immediate effect, refund back deduction of INR108 (JAN) INR 708(FEB) INR708 (MAR) to my account immediately or I am going to escalate this matter
Reserve Bank of India / Consumer Court and Social media (Face book) that how your bank is fooling customers and stealing our hard earned money.

I need your positive reply in coming 3 days and its our clear instructions that we have writtenly given to bank to change our account to be Regular Saving Account, which only require Inr10, 000 as minimum balance and if from now on you gonna touch our money, we gonna sue you in court for our loss of money / time and mental peace.

Once you return back this amount, just closed down our account, as we don't want to keep banking relations with your "F...ing Bank"

No regards

Shanta C Chandnani[protected]
Kavita Chandnani[protected]