HDFC Bank Bank Fastag — non receipt of fastag

Address:Mumbai City, Maharashtra
Website:www.hdfcbank.com/htdocs/common/fastag

Applied for fastag in jun, still not received. Dtdc has confirmed consignment lost in transit, but hdfc is not doing anything to provide the fastag.
I keep calling their customer care who ask me to write to their back office @ fastag. [protected]@interglobesolutions.com.
Never received a single response from this email id in the last 5 months.
Non receipt of fastag: case# 12385320 : case status : closed... Consignment no : z[protected] untraceable
Message from dtdc after i followed up. No response from hdfc.
Can something be done to hold them accountable?
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Dear Customer,

Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance

-Anay
HDFC Bank Customer Assistance
Dear Customer,

Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance.

-Anay
HDFC Bank Customer Assistance

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