[Resolved]  HDFC Bank — banking error of credit card autopay payment option auto stored to min due amount pay without confirmation with up gradation of credit card.

Address:

Pune, Maharashtra, 411018

Hi,
My name is amit paliwal and hdfc credit card ending xxxxxxxx4501.

This is to notice you that upto apr 17, i was using superior credit card ending 0305 which got upgraded to regalia with increased credit limit in may 17. My old card all outstanding was paid on 6/04/17 with amount of rs. 28290 and after that there was no due.
After reviewing credit cards statement and discussing with phone banking customer care for query of total due amount, its understood that due to banking system error auto pay option was automatic stored to min due amount with out information.
My credit card was upgraded in jun 17 after my confirmation on call but auto pay option stored without my confirmation automatically due to banking system error and consequentially my monthly statement was being extra charged and it got upto rs. 2, 50, 000 in oct18.
Request to correct the system error and reverse the finance charges levied on till date fro starting of new card. I will not be able to pay finance charges.
Provide the revised statement reversing the finace charges for further payment.

I have already registered my complaint through mail and website in oct18 but not responded properly. Also escalated to grc and pno but no response.
If it will not get responded in next 3 days, else with generation of credit card’s new statement, i will not pay min amount also.