[Resolved] HDFC Bank — bill for annual charges of life time free credit card

Jeenia Chatterjee

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I am an existing imperia customer of hdfc bank. My relationship manager contacted me in mar 2019 and insisted that i should apply for hdfc infia credit card as that will be life time free for imperia customers.in jul 2019 i received the credit card bill with annual charges of rs. 11800/- now my relationship manager is saying that she is trying to figure out the issue why the bill is sent to imperia customers. However she is suggesting that i should pay the bill now and she will try to get it remitted in my account. I don't understand why there is so much confusion between 2 departments within hdfc. I have never used the card. And rs. 11800/- is not a small amount. If i have to pay this amount, i will surely close my account with hdfc next month itself. Please look into the issue at the earliest.

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Aug 25, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2019

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please share your the last four digits of your Card No., along with the registered mobile number & email ID, along with the complete issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Manoj
HDFC Bank Customer Assistance