[Resolved] HDFC Bank — cancellation of one assist membership

[Resolved] HDFC Bank — cancellation of one assist membership

M Manogna Koduru from Hyderabad, Telangana

Hi, I did not get any call to activate this one assist membership, but one assist m fee of rs. 1899 is automatically debited from my hdfc credit card ending with 2833 on 26/12/2017. I don't want to activate this plan and why this is forcefully activated.. Don't activate this kind of subscription in future without any knowledge/consent. In view of the above, i request the hdfc team to refund the amount of one assist m fee of rs 1899. One assist id: 1579296 plan: enhanced wa privilege single plan Hdfc account with the following details: Registered email: [protected]@gmial.com Registered mobile no: xxxxxx3819 Alternate no; xxxxxx6720 Regards, Manogna Was this information helpful? No (0) Yes (0)
Feb 23, 2018 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Jan 09, 2018 HDFC Bank Customer Care's response Dear Customer, Please share your Card No. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No.TTU[protected] in the subject of your mail so it'll help us track your e-mail. Anay, HDFC Customer Service Assistance. Jan 09, 2018 Updated by Manogna Koduru Hi I got a email from a guy addressing himself Rahul Tripathi([protected]@india.com) stating he is from the One Assist and he needs my contact number for further assistance. Later he called me and took all my card details and done transaction of Rs 2499 one time and 1400 an other and when I am asking him the reason for the debit he stated that he is checking if cards are working as he is not able to refund the amount and the money debited will be refunded by midnight and cancellation of membership will be done but I didn't receive any email or SMS stating that cancellation is done and any status on my refund.
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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2751674 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)