[Resolved] HDFC Bank — cancellation of one assist membership

[Resolved] HDFC Bank — cancellation of one assist membership

N Nandeesh N kundar

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 2013 without my concern on date:31/03/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/- Oneassist relationship number : 6616400 Name :- nandeesha n Credit card number ending :- 2013 Was this information helpful? No (0) Yes (0)
Apr 16, 2020 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Apr 07, 2020 Updated by Nandeesh N kundar Please resolve this issue.. Apr 16, 2020 Updated by Nandeesh N kundar Hi sir/madam, I already requested you to cancel my one assist membership. i didn't get refund till now. Please verify
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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Dear Nandeesha, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Dear Nandeesha, As per the update received from our team, our executive spoke to you. As requested, your membership cancellation is processed and refund for the same will be credited in your account within 4-5 working days - Swarali, Team OneAssist.

Nandeesh N kundar's [Complaint's author] reply, Apr 15, 2020

Hi sir/madam,

I already requested you to cancel my one assist membership. i didn't get refund till now. Please verify