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[Resolved]  HDFC Bank — cash back offer not received

I have purchased samsung j8 64 gb black from kohinoor televideo pvt ltd on nov 4, 2018
On emi the offer stated that within 90 days (3 months) the cashback will be credited in the bank account but it's now 5th month running and i have not received cash back offer my deduction is still going on every month of 7th

When i bought the phone hdfc and kohinoor team said your 4th installment emi will not be deducted by hdfc loan, but it is getting deducted,
cash back offer not received
cash back offer not received
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Jun 21, 2019
Complaint marked as Resolved 
May 20, 2019

Complaint Status

HDFC Bank customer support has been notified about the posted complaint.
Verified Support
May 20, 2019
HDFC Bank Customer Care's response
Dear Customer,

We can help with that. Please write to [protected]@hdfcbank.com with your Account No/Card No., transaction details& registered contact details. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance.
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    HDFC Bank
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