[Resolved] HDFC Bank — cash lost

jaibin k v

from Ernakulam, Kerala

Address:

Alappuzha, Kerala, 688529

Dear hdfc,
I am one of the hdfc customer. Dec 13 or 14 i have tried to withdraw rs 2000 from ahmedabad. But i couldn't able to take that money at the same time 2000 debited from my account. I contacted more than 3 times to the cherthala hdfc branch regarding this complaint registration. But they are not taking care of my complaint. This is my last attempt to register my complaint. I[censored] can't solve my issue. I can shift my account or cancel my current account. I have another options to start using other bank services
Thank you,
Jaibin k. V
Account nbr [protected]
[protected]

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Jan 30, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2018

HDFC Bank Customer Care's response Dear Customer,

We would like to inform you that immediately on receipt of your complaint we had raised a chargeback on Dena Bank vide reference number 1767834. If the acquiring bank whose ATM was used to conduct the transaction does not revert with a valid proof in the form an ATM Log indicating that the funds were successfully dispensed, the amount will be credited to your account on the 7th working day from the date of the complaint. Please feel free to write to us at [protected]@hdfcbank.com for any further assistance/clarification and we shall be glad to assist you.

-Nadia
HDFC Bank Customer Assistance