HDFC Bank — cash not dispensed by atm

Address:

Panchsheel Nagar, Uttar Pradesh, 245101

With reference to my account bearing no. [protected] with union bank of india, mandi patia, dist. Ghaziabad, hapur-245101 (U. P.), i would like to lodge a complaint by putting across that a sum of rs. 10, 000/- (Rupees ten thousand only) has been debited by the bank to my account towards an incomplete transaction of cash withdrawal made by me at an hdfc bank atm on 13.12.17 at hapur. The reason for the transaction being incomplete was that the cash had never been dispensed from the machine. By getting agitated with the sms received with regard to debit of my account with rs. 10, 000/-, i made a complaint to my bank which, after conducting an initial investigation, let me know that there had been no fault at it’s end and at the same time advised me to register the complaint with hdfc bank. Hdfc bank-hapur, in response to my complaint, categorically told me that the complaint could not be registered in view of the fact that i was not their customer. I have been following up with my bank ever since but the situation is still no further forward. Now, i feel that i have left with no option but to write and request you to look into the matter and arrange to reverse the debit entry.

Thanks & regards,

Mohit gupta

[protected]