[Resolved] HDFC Bank — Cash not dispensed from atm

Ravi Arora 410

from Lucknow, Uttar Pradesh

Address:

New Delhi, Delhi, 110062

I used my HDFC ATM card to withdraw Rs.7, 500/- at State Bank of India ATM at Madangir, PUSHPA BHAWAN, N.D (ATM ID - S10A[protected], Pin Code - 110062 on 09/03/2017 But money was not dispensed. I received the slip with TXN No.3586 stating "Transaction Complete". But the money was debited on 09/03/2017 with the same TXN No.3586 . I have registered complaint to HDFC call center & also through State Bank of India, Sinnar though Rs.7, 500/- which was debited on 09/03/2017 is not yet credited. I request you to kindly arrange to get back Rs.7, 500/- .
The details are as following

My HDFC Bank A/C No. is [protected]
Branch : Vasant Vihar
Branch IFSC code : HDFC0000011
TXN NO – 3586
ATM ID – S10A[protected]
Time _ 19.23
Date – 09/03/2017
Amount -7500 Rs
Complaint Nos
1) DELC[protected]
Thanking you Sir,

Yours Faithfully,

Ravi Arora
Cell No -[protected]
Address - CI-841, Dr.Ambedkar Nagar, Madangir, New Delhi - 110062
E- mail.ID – [protected]@gmail.com

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Apr 30, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2017

HDFC Bank Customer Care's response Dear Customer,

We take this opportunity to update you on your complaint regarding transaction in account.

In this case, the acquiring bank has provided us with a representment claim (that is proof of transaction)stating that the transaction was successful.

The proof of transaction has been sent to your account branch, you may meet your Branch Manager and check the same.

Hence the amount would not be credited for the transaction.

-Anay
HDFC Bank Customer Assistance