HDFC Bank — charging for credit card which was closed 1 year back

SushantG08

from Chennai, Tamil Nadu

Address:

560043

Today i received credit card statement from hdfc my credit card was closed and i went to bank to get my credit card account closed last year after doing the final select payment. Now again after 1 year i received statement to pay creditcard bill. When i don’t have credit card only then how the hell i will pay for something which i dont have only. They have charged me 1180rs i am not going to pay any amount to these thugs.

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2019

HDFC Bank Customer Care's response Dear Customer,

We would like to clarify that, your card ending 7770 was hotlisted, as per your request on 18/03/2019 and a new card ending 5071 was generated. However, physical plastic was not despatched, in the absence of your request for the same. Here, we wish to clarify that the statement carried the new credit card account number.

-Nadia
HDFC Bank Customer Assistance

Oct 22, 2019

Updated by SushantG08 I never asked for a new Credit Card . I went to bank last year submited the letter for closure in HDFC bank Kalyan Nagar Branch in Bangalore and i checked from Customer support on phone aswell they said nothing else is needed from my end the account is closed . Then with whose approval new card was generated when i strictly denied that i don’t want credit card . I have checked In Netbanking as well there was no creditcard account linked . Now alll of sudden after 1 year you are asking for renewal and in between 1 year there was no communication only whether the new card was generated or anything related to it . This is complete case of fraud only .

Oct 22, 2019

Updated by SushantG08 I have been to branch again today Kalyan Nagar HDFC bank . They said please talk to customer care on phone they will help you . If everything customer care will do on phone then why the hell banks are physically present . They made me wait for half hour and then said they donot have access to check my details and manager is not there . What kind o[censored]nprofessionalism is this . As a Salary Account holder for HDFC bank i am not satisfied with the service i have got from this Bank and Branch till date . I dont expect i will get any resolution from HDFC as till date they never provide resolution for anything .