HDFC Bank — complaint against moratorium which is given when i had not requested at all

My name is jay parekh and i hold a saving account, credit card and multiple loans with hdfc bank, i would like to inform that i have a jumbo insta loan going on with the bank and the bank has created a dummy no ending with 9380 now let me tell you that i haven't opted for any moratorium and have infact paid the bill of 15225.26 on 17 th april, i have just disabled the auto pay because i pay every month manually, you can check your records, from the time i have taken this loan i have paid manually before 25th of every month so i just disabled the auto pay option thinking that when i am paying manually why should i keep this option as auto pay enabled and i have already paid the bill also because i dont want any kind of moratorium, today on 19th april 2020 i am getting a message that my moratorium has been availed and it will again be set up on auto pay from june and i will be liable to pay for the intrest of these 3 months but kindly check your records i have always paid manually and infact have already paid the current bill aswell, i dont wish to pay even a single penny of intrest towards the moratorium as i have not availed it, i want a call back from the senior management asap