[Resolved]  HDFC Bank — complaint against unethical charges on the name of autopay return fee.

Address:New Delhi, Delhi, 110059

My name is ankur sharma, holding a credit card ending 6199. I paid my dues on time through netbanking but still you deducted 450+81 (Gst) as payment return charges. I am not ready to pay such unethical charges. So, resolve this issue. Why should i pay the return fee as i already cleared the payment in my card. This is unfair and not acceptable. I want my amount back in my account.
Was this information helpful?
No (0)
Yes (0)
Feb 23, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jan 18, 2020
HDFC Bank Customer Care's response
Dear Customer,

We wish to inform you that we had attempted to claim the amount basis your instruction given from your savings account and the same was returned due to insufficient funds. As you may be aware, any payment returned would attract a payment return charge. In view of the same, the autopay return fee has been levied. We request you to maintain sufficient balance in your bank account henceforth to enable us to carry out your instruction effectively and to avoid levy of autopay return charges on your card account. You may refer to the given link https://cutt.ly/vrvoOs5 for details of the charges.

-Nadia
HDFC Bank Customer Assistance
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32717
    Pending
    0
    Resolved
    18391
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information