[Resolved]  HDFC Bank — complaint for not closing my savings account

Address:13-293, Mamu Bhanja, Aligarh, Uttar Pradesh, 202001

I was using hdfc bank account since august 2018 but then i realised that the charges i am paying are high and i am hardly using this account. As i am a working professional i only get time to visit bank when i am on leave. I visited bank in february 2019 to close my account, also provided the pb (Personal banker) with all the required documents and details and staff have promised me that i will not have to visit the bank again and my account will be closed.
I was taking frequent follow-ups in the start but because of busy work schedule i couldn't call them more than two times a month. Every time they were promising me that they will close my account but they never performed their duties properly.
After 3-4 months of delay, i decided to file a complaint against the bank staff and also filed one on hdfc portal but still no action have been taken.
The staff is very lenient and now they are even neglecting my calls now.
I need proper solution for my problem.
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Jan 6, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 06, 2019
HDFC Bank Customer Care's response
Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share your Account No. or Customer ID & registered contact details with the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance
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