HDFC Bank — Complaint Regarding ACH Debit Return Charges

Address:G99, UPPALS Society, Sector-99

Dear HDFC Customer Care Team,

I hope this email finds you well. I am writing to express my concern regarding the ACH debit return charges that have been deducted from my account without any prior notification. As a loyal member of HDFC Bank for the past 12-13 years, I believe it is essential to address this issue promptly.

Details of the Issue:

Account Number: [protected]
Transaction Date: 21.03.2024 & 27.03.2024
ACH Debit Return Charges: Rs. 5000/- (approx.)

Lack of Communication: I was not informed about these charges beforehand, which has caused inconvenience.

Request:

Reversal of Charges: I kindly request the reversal of the ACH debit return charges.

I appreciate your attention to this matter and look forward to a prompt resolution. If additional information is required, please feel free to contact me at [protected].

Thank you for your assistance.
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Complaint comments 

Comments

Dear Customer,

Our branch official Mr. Davesh Grover tried reaching you on your number, however your number was switched off. Our official Mr. Davesh Grover has emailed you dated April 03, 2024 and addressed your concern. Please refer your email inbox for further assistance.

-Ajay, Service Manager
HDFC Bank Customer Assistance

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