[Resolved]  HDFC Bank — credit card auto pay charges

Address:ADIPUR GUJARAT, Kutch, Gujarat, 370205

My credit card bill rs. 31925 and due date for payment is 03-dec-2019 i paid my rs 1600.00 on 03-dec-2019 11:00hrs (As mimimum due) and remaining balance rs 30325.00 also paid on 03-dec-2019. I have also received the confirmation message for the same but unfortunately same day hdfc debited the amount of rs 31925 +1600 as a auto debit and
Next day i. E. 04-dec-2019 they have charges 638.50 as auto pay return fee and on 05-dec-2019 charged 114 as gst on charges
And also my saving account balance is more than 2 lac
So why should i pay the return fee as i already cleared the payment in my card. This is unfair and not acceptable.
I want my amount back in my account.
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Jan 8, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 08, 2019
HDFC Bank Customer Care's response
Dear Customer,

I'll ensure this is taken up promptly. Please click on https://bit.ly/2Lzhyn3 to submit the complete concern. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance
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