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[Resolved]  HDFC Bank — credit card - bank changed full auto payment to minimum auto payment resulted in high interests since 2016

My hdfc customer id 21310664, am long standing customer of hdfc for all financial dec 2015, i was upgraded to regalia credit card xxxx0043 and during this switch from old card xxxx3246, my default previous "full auto payment" was changed to "minimum auto payment" in backend without my knowledge. Unaware of this, i continued with usages and when card declined on 31st dec 2016, i investigated and found above payment mode change. Immediately informed relationship manager who suggested to pay actual usages and seek help from their helpdesk for reversal. No action taken so far that could resolve the issue although i ask for audit to my account and send various follow-up mails to all authorities i was guided to by bank staffs. Over a period of time, i reduced usages, stopped usages, de-linked all auto linked transactions, cleared last actual usages over manual payment. From july 2018 onwards there is zero usages on card but past interests keeps adding month over month.

My ask: as its bank back-office mistake in data maintenance while upgrading the credit card, all outstanding charges until now should be waived off and close my credit card.
Complaint marked as Resolved Mar 8, 2019

Complaint Status

[Feb 03, 2019] HDFC Bank customer support has been notified about the posted complaint.
Verified Support
HDFC Bank Customer Care's response Feb 04, 2019 Dear Customer,

We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

HDFC Bank Customer Assistance
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