[Resolved] HDFC Bank — Credit card

Ranjan Ranajit

Address:

New Delhi, Delhi

I got a cashback offer from HDFC credit card through email. Then send and email to customer care for confirmation for the cashback. Got confirmation. Purchased the product. Now cashback is denied by the bank. Now they are saying it is not applicable for online purchase even after so many email communication. Latest query reference number for this correspondence is : [protected]. Thanks.

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Feb 25, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2017

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your registered email id in 3 working days. We request you to bear with us in the interim. For any further clarifications, You may write to us at: [protected]@hdfcbank.com and we shall assist you. The reference number for this interaction is [protected].

-Anay
HDFC Bank Customer Assistance

Mar 25, 2017

Updated by Ranjan Ranajit So many working days are gone in between and I have not received any update from you. I think HDFC is not serious regarding any customer complaint. Please email me any further updates of my complaint. Next time I will paste all the communications from your customer care, so that public should know how some crazy customer care executive of HDFC just eating out the brand name of the bank and making bogus promises and looting money of customers. Thanks.

Mar 25, 2017

Updated by Ranjan Ranajit How the issue mark here Resolved? Someone just called me and said that they are looking into the matter. Nobody called after that. How easy going they are even without any response, the issue has been mark as resolved.

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Comments

munish127

from Alwar, Rajasthan

One assist membership fee is deducted from my debit card number ending with 5141, on[[protected]] without my consent.
Please refund my money back since I'm not interested in this OneAssist membership.
Please take action immediately.
thanking you
Munish Kumar Kasturia

Nidhi Jivanani

from Mumbai, Maharashtra

HDFC Bank — Online transaction failed but money debited from my account

The purchase transaction with Amazon on 15/01/2017 failed but money had been debited to my account. Even after lodging the compliant with the Bank and Amazon, have not received the refund till date. Please resolve at the earliest. Need the refund of the amount.