[Resolved] HDFC Bank — credit card
Mumbai, Maharashtra, India
I hold an hdfc bank credit card, and i also hold a salary account with the same bank.
Due to bad financial conditions, i was not able to make credit card payments for 2 months.
Now the bank has directly tapped into my salary account, and although there is no money on it. It shows a balance of -90000.
When i call the customer care about i willing to make a payment of 16000 as the card shows -4000 as credit balance. They say i have to make the payment in full. I do not have any money and they are unwilling to help.
I hold the account now for 6 years, but am seriously going to consider changing it.
Complaint marked as Resolved 2017-12-20 18:32:43
[Nov 11, 2017] HDFC Bank customer support has been notified about the posted complaint.
Verified SupportHDFC Bank Customer Care's response Nov 15, 2017
Hi Sharma, we are looking into your query and will revert back in 3 working days. The reference number for this interaction is [protected].
HDFC Bank Customer Assistance
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