[Resolved] HDFC Bank — credit card closure

Shashawath Vijayakumar

from Mysore, Karnataka

Address:

Mysore, Karnataka, 570015

I have closed my credit card and want the credit card closure letter from the bank and the customer service is not responding to me not is it being redirected the proper officials. The credit card details are being reflected on my cibil score and on the cibil report and i am recently applying for a loan and this statement of closure is very important and i'd like to get this as soon as possible.

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Jan 19, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete concern, Credit card number and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. I Will assist you better.

-Anay
HDFC Bank Customer Assistance

Dec 18, 2018

Updated by Shashawath Vijayakumar i have sent the necessary details asked for the mal- id specified.

Dec 28, 2018

Updated by Shashawath Vijayakumar It has been more than 2 weeks now and I haven't received any call backs or any mails regarding the same . Is this the way you people respond to customers ? All the lines are always busy and none of them connect. I have told my prior importance of this documents as it's the only documents delaying my loan procedure and even after raising multiple requests I've got no response . Truly horrible customer feedback !