[Resolved] Hdfc Bank — credit card collection department

 
2 Reviews
BCG Golden Orchid, Flat No:11C, Ernakulam, Kerala, India
 shinipaul on Jan 8, 2020
I shini mary rajan hold hdfc credit card and i have certian loans on hdfc bank. The issued me the loan seing my salary and cibil score, making sure that iam a central gov employee.
Last month, due to an accident and other circumstances, we couldnt pay the emi on personal jumbo loan and credit card in time.
Thereafter,
The executives, from bank took my number from the system started calling me from their personal number as torchuring me like anything, when ever they call, i was saying that, iwll be paying it on december first, they didnt hear that or they didnt value that.
They again contacted my father who is above 67 years and revealed all the deatils about my pending payments.
Again they called from their personal numbers to my hus, who is a cance payment. Person named rosemary started talking to him in an indescent way saying that, they will be sending executives to our home, they will be rude, they will take money from us, they know how to take back my moeny... This account is in loss and doesnt have any shame.. Like this...

I have a doubt, can u just say one point to stay in your bank availing your services...
Why should a customer should get your services, when the customer care people takes the personal number of a women and her families and calling them taking abuses and even threatening...

Few days back i even contacted your fb messenger... Hell services, ithey tried to fool me with a wrong number...

Please be informed that, i will be filing a complaint regarding you peolpe if you people has not taken action against the person who threatens me and my family and used my personal number for contacting me from their personal number,
Please keep it in in mind that, i have cleared my dues and not a single issue so far about the payment.

Number : [protected]
Alternate number [protected]
Complaint marked as Resolved Feb 9, 2020

Complaint Status


[Jan 08, 2020] HDFC Bank customer support has been notified about the posted complaint.
Verified Support
HDFC Bank Customer Care's response, Jan 08, 2020
Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern along with the last four digits of your Credit Card No., along with the registered mobile number & email ID for further assistance. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Dear HDFC, the link which you have provided doesnt guide me to complaint against collection team. for your information, i have parallely sent mail to several persons to those who are working in HDFC bank on senior levels ( took their mail id from Google ), but no response so far...
Even i have filed complaint in HDFC also, somewhere in the site itself, but no response from anyone...

You are free to contact me to the registered email id, i still stand on my complaints and i will make sure that the persons who are not eligible to work on banks should not work there abusing persons and making unnecesary comments and blackmailing

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    Customer satisfaction rating
    55%
    Complaints
    20487
    Pending
    2384
    Resolved
    10625
    phone
    +91 22 6160 6161
    +91 22 2498 8484
    location
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    Hdfc Bank - credit card collection department