[Resolved] HDFC Bank — credit card dispute rs.5665

satishkumar bangalore

from Hubli, Karnataka

Address:	Bangalore, Karnataka, 560032
Website:	www.hdfcbank.com

Hi team
This is satish kumar - mob:[protected], i was applied newly hdfc bank credit card and i got it also few months back. Today morning i got an sms rs.5665.00 has been debited to crdit card for wibmo payzapp transactions used on 6th of dec'17. Today is 8th but i got an message 6th you used your credit card so the amount was deducted. I was not used to my credit card anywhere last three days. Today i called the customer care submitted complaint also, complaint no:[protected]. But they are telling that to check and refund the amount it will take 90 days time. Who will pay the amount for the coming month bill generation. I was not made any transactions so why i want to wait 90 days. I think hdfc guys only using the card with out customer notice.

Please help him to refund the amount. Customer care team given the dispute form also, i have send the dispute form also. Pls help to close the issue.

Regards
Satishkumar s
[protected]

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Dec 8, 2017

Complaint marked as Resolved

Hi I am using an HDFC bank credit card last two months. with out my concern somebody as used my credit card on 6th of Dec'17 the amount was. Rs, 5665.00 . I did't get the sms on 6th also, today morning (8th of Dec'17) i am receiving the sms you used the credit card for payzaap wallet so amount deducted like that. I was not used my credit card, i will not share the pin to anyone. So today morning i called to the customer care 08061606161 i have registered the complaint also, complaint no:17342434724. So requesting you to please check who did the transactions and refund the amount to credit card. this is the first time i am facing the issue, i was using citi bank credit card also past two years i was not get like this. Please check and refund the amount to my card.

HDFC Bank customer support has been notified about the posted complaint.

Dec 08, 2017

Updated by satishkumar bangalore Hi this is Satish([protected])
I am using an HDFC bank credit card last two months. with out my concern somebody as used my credit card on 6th of Dec'17 the amount was. Rs, 5665.00 . I did't get the sms on 6th also, today morning (8th of Dec'17) i am receiving the sms you used the credit card for payzaap wallet so amount deducted like that. I was not used my credit card, i will not share the pin to anyone. So today morning i called to the customer care [protected] i have registered the complaint also, complaint no:[protected]. So requesting you to please check who did the transactions and refund the amount to credit card. this is the first time i am facing the issue, i was using citi bank credit card also past two years i was not get like this.
Please check and refund the amount to my card.

Verified Support

Dec 14, 2017

HDFC Bank Customer Care's response Dear Customer,

We are fully sensitized to the comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is [protected].

-Manoj
HDFC Bank Customer Assistance