[Resolved]  HDFC Bank — credit card dissatisfaction

Address:

831001

I have been using HDFC CC since last 11 years. Today my father went to the branch office to make the payment of Rs 5800. He told the bank personal to take 100 rs extra since the payment is made through cash. The cashier denied taking additional money. Now when I am ready to make the additional payment why I have been denied making the charges of rs 100. Now when I had a word with Miss Sudha from Mumbai Customer care Mr Sudhakar from grievance team and also with Mr laxmikanth from the grievance everybody told that Rs 100 will be reflected in the next bill. I asked if I make the payment through cash again rs 100 will be reflected the following bill so indirectly it means that Rs 100 will not be cleared off. My question is very simple why at the fist go the branch did not accepted the money. Whose mistake it is? I tried never get any response from the mail that I have send across. Is this the service that you are providing?