[Resolved] HDFC Bank — credit card late fee charges

[email protected]

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700020

Sir/madam,
I manish v upadhyay, have credit card of hdfc no. [protected]. Of which આ payment was due on 6th december. I was out of the town and i tried ample time to pay the bill on 4th 5th and 6th december but was unable to do so. Then i got to know by sms that my new credit card is on the way to be delivered at my address but as i was not present in town is was returned. Which i got to know by email on 6th december. As the hdfc app was also upgraded in the mean time and there is no reason to believe that i chose to pay late. Hence i request you to kindly help and consider my request for waving of late fee charges with tax. Thank you. Manish v upadhyay. 11 chakraberia lane opposite terapanth bhawan. Kolkata 20. Mobile number. [protected].

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Jan 19, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2018

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Zubin
HDFC Bank Customer Assistance