[Resolved] HDFC Bank — credit card membership fee deducted without information

sngupta28

from Chennai, Tamil Nadu

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Hello,

I have an account with the bank since 9 year approx and now i can see that charges are deducted without taking any permission.

From my credit card, membership fee is deducted but while assigning it was said that it is life time free card. This is fraud and i want my amount to be refunded. Without any call or message they have deducted the amount.

Thanks
Sonam gupta

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Mar 17, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2019

HDFC Bank Customer Care's response Dear Customer,

I request you to share your Card No., charges details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

Feb 22, 2019

Updated by sngupta28 I have sent an email at the same email id also logged complaint through mobile and complaint number is [protected].Theywere saying that the money will be refunded in 3 days but I have not got any refund of money yet.

I can see still iGST-VPS transaction deducted on 17/02/2019.

Poor service of HDFC bank. Disappointed as we are working professional and it takes a hell lot of time to call and take followups