HDFC Bank — credit card offer of october-2019

Feb 25, 2020

Updated by ashish0470 Dear sir/madam,

I am unable to generate reference number from the link which you shared.

Kindly contact me on [protected]@gmail.com.

I have shared screenshot of both the offers.

My name is Ashishkumar Patel having hdfc bank diners premium credit card.

I received following sms from hdfc bank :

1) 15%cashback +10x reward points @amazon great indian festival (21-25th oct) via smartbuy! Use creditcard @hdfc bank festive treats! Hdfcbk.net/jv6dlpo t&c.

One more offer

2) Rs.500 CashBack just for you @HDFC Bank Festive Treats! To claim, spend Rs.3000 on Amazon/Flipkart from 19 to 31Oct on CreditCard xx3259 hdfcbk.net/a0oRMRv T&C

Still I have not received any benefit from HDFC bank regarding above offers.

I have completed two transactions of rs 10490 and rs 1122 on 25th and 31st october 2019 respectively on amazon through smartbuy.

I have not received 10x reward points and 5% cashback or Rs 500 cashback for second offer till date. My registered mobile number with hdfc bank is [protected].

Transaction are available in statement but order i'd is not mentioned in statement. Now escalation team is asking for order i'd which is not mentioned in statement.

In this way, they are harrasing customers and doing cheating in place of providing offer benefits.

Please check and do the needful at the earliest.

Mar 30, 2020

Updated by ashish0470 Reminder-1

Already I did the the steps and uploaded complain as you instructed.

Still I have not received resolution.

Account/Customer ID: Credit card 3608xxxx3259
Registered Contact Details/Email ID: [protected]
Credit Card Number: 3608xxxx3259

Dear sir/madam,

My name is ashishkumar patel having hdfc bank diners premium credit card.

I received an offer sms from hdfc bank : 15%cashback +10x reward points @amazon great indian festival (21-25th oct) via smartbuy! Use creditcard @hdfc bank festive treats! Hdfcbk.net/jv6dlpo t&c.

10x reward points and 5 % cashback offers applicable if transaction made on amazon or flipkart through smartbuy between 25th to 31st october 2019.

I have completed two transactions of rs 10490 and rs 1122 on 25th and 31st october 2019 respectively on amazon through smartbuy.

I have not received 10x reward points and 5% cashback till date. My registered mobile number with hdfc bank is [protected].

Transaction are available in statement but order i'd is not mentioned in statement. Now escalation team is asking for order i'd which is not mentioned in statement.

In this way, they are harrasing customers and doing cheating in place of providing offer benefits.

Please check and do the needful at the earliest.