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HDFC Bank — credit card renewal

I'm having the hdfc credit card ([[protected]]) and this has been expired in jun-19, still i didn't get the new card however they just give me the billing statement every month along with there service charges. Just want to know if i'm not using the card since last 6 months then for what you are charging the service fee.

Please look in this on priority and get the card renew as soon as possible or contact me on my registered mobile number. If i'll not get any update for my new card till the next billing date i would not pay the charge, outstanding or late fee for the existing card and you will be responsible for this.
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HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jul 17, 2019
HDFC Bank Customer Care's response Dear Customer,

With regard to your query on credit card please feel free to contact our Phone Banking officers at any of our 24-hour Phone Banking numbers mentioned in the following URL https://bit.ly/2wY5lib.

-Nadia
HDFC Bank Customer Assistance
Jul 18, 2019
Updated by PraveenBM Hi,

I have tried multiple time calling 24-hour phone banking for the below numbers
[protected]
[protected]
[protected]
But there is no option to talk to the customer support people.
So i have raised the ticket
Complaint comments 
2 Comments

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Comments

As prior I have filed a complaint that my machine is not working and the customer care have told me that the person in charge will come in 24 hrs but a week have passed away no one is here to complete the work my TID NO IS 48056521
MY COMPLAINT NO IS 1MA[protected]
So please take a note of it
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I want the fast to be delivered or refund to be processed.

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