HDFC Bank — credit card settlement

Rahuldesign33

from Vadodara, Gujarat

Address:

Ahmedabad, Gujarat

I email for complained regarding my credit card settlement, the issue is i paid only inr 800 less to total settlement amount, bank never ask for that payment during tenure but after three months bank saying that that the settlement is revoke and you have to pay inr 33345. So complained earlier for the same and during complained conversation over email with grievance officer i was communicating with him and she did not responded or even not given any solution. Even i ask for conclusion regarding the settlement and ask for new settlement to conclude and close my card account. But she didn't conclude. At the same time during complaining and conversation for card settlement, my another hdfc bank salary account debited with the amount and told me that this is the recovery by bank. So what is the meaning of complain? So, kindly resolve my issues and give back my money and regenerate settlement amount based on my previous paid amount and differing amount. So i can pay and close my account.

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2019

HDFC Bank Customer Care's response Dear Customer,

Hi, we have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Nadia
HDFC Bank Customer Assistance

Aug 28, 2019

Updated by Rahuldesign33 I am not finding any answer form your side, so I also wrote a mail to Grievance office of HDFC and she replied that you still have to pay 3000 odd amount which is still pending, I cant understand that bank has already taken total outstanding amount from my saving account than why she asking again for other payment. I already told to close Card account but its still active and Bank is adding charges.
Kindly close my account. This is very poor banking standard. I will suggest, never buy any product of HDFC bank.
I am doing this conversation since last 1.5 months but not getting solutions even it became worst after next level escalation.
I also wrote complain to Consumer compliant forum for the same. Additionally for charges I also wrote email to RBI.