[Resolved]  HDFC Bank — credit shield policy charges imposed without consent from customer

Address:

600063

I am using hdfc account as my salary account for past two years. I was given international free credit card when i opened the account. Last month, i was shocked to know that rs.5770 was deducted from my account for no reason. When i reached customer care for multiple times, i understand that credit shield policy was applied on my card and the same was charged in my account.

When i got the credit card, no consent was received from me regarding this hidden policy. I haven't activated my credit card till date and i don't know how the policy was activated for inactive credit card.

I have followed up with hdfc grievance cell, but they are asking me to pay another rs.1392 for processing reversal. I am very much upset and frustrated to keep following up the bank for the reversal. I am not getting any proper response from them.

Customer care is very poor in this case and this is the first time i am having very bad experience for a product.

When i reach them, they open the case and they close by them self that the consent was received from me. But when i ask the proof, i don't get any reply.

Ref no of the hdfc incident: [protected]