[Resolved]  HDFC Bank — creditcard settlement request

Dear sir,

Greetings of the day

I would like to bring to your notice about unethical practises by hdfc credit card company.

This is with reference to my credit card settlements. Myself akshay ajit gujar bearing my credit card number is [protected].
Every morning, every evening i was being harassed by your call centre executive to pay my dues and today. When i am ready to pay the dues no one is answering my calls even, branch is not supporting.

Today i. E. 31 july, 2020 i went to hdfc branch of bombay scottish near hinduja hospital mahim mumbai 400016 for settling my credit card dues. Unfortunately, they said me that the credit card related queries are been handled by third party company. They told me to contact credit card company to know my current dues and other charges via customer care number. So, i was trying to reach them on the following number[protected] it took me more than an hour on waiting list to reach to customer support executives but i haven’t received any customer service from them via call to discuss on my queries. The company has been charging me late fees which is not applicable if i paying my minimum dues and i want a clarification for my late fees charges. I would also like to request you to share the following

1. My final settlement due.

2. Charges clarification in details.
3. The bank has charged late fees due to their technical error which they have charged gst fees from my account and have not reversed yet.
4. Today that is 31st of july 2020 i am trying to reach to your customer care but due to no response i would be charged for late fees again due to no response from your side and your technical error.

I request you to get back to soon asap on this mail you can also contact me on call [protected]

Regards,
Akshay gujar