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[Resolved]  HDFC Bank — criminal harassment by hdfc collection agent

Respected sir,
My loan due date was on 7th. Due to unfortunate circumstances, i delayed making the payment only until 23rd. I was willing to pay the money with a fine. I was not even a defaulter for even a month.

One of your hdfc bank collection agent - mr. Prem (Contact no. [protected]) started calling me and scolding me on 21st.. As i was not able to transfer money, i told i will be paying on 24th. He called and started scolding me on 24th. To avoid dealing with this type of indecent people - i decided to pay it online and told him so. He forcibly came to my house, broke my furniture - abused me and threatened me to pay him immediately. I made the payment and even after that - he scolded me, caused damage to my door and damaged my vehicle while leaving.

I have all the incidents captured in cctv cameras in my apartment and also videos captured in my cell phone.

I was not even a defaulter. There was only a late payment - not even a default even of a month and do not deserve this treatment.

I would request you to take prompt action against your staff involved in this kind of harassment to customers without any valid reason.
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Complaint marked as Resolved Feb 28, 2019

Complaint Status


[Jan 27, 2019] HDFC Bank customer support has been notified about the posted complaint.
Verified Support
HDFC Bank Customer Care's response Jan 28, 2019 Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 5 working days.

-Zubin
HDFC Bank Customer Assistance
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    HDFC Bank
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