HDFC Bank — customer support is not responding.

I have shared my issue with customer support 5-6 times but they have not solved my problem yet and they have not sent any reply to me.Please provide a way to solve my problem.

When I applied for the first time in HDFC Bank For Personal Loan, I gave all my documents to the bank that were Genuine. But when the verification for my loan went to my landlord, he told to the verification person that I should not get the loan done on my rent agreement. So that verification person went to the bank and gave a false report. The bankers have updated that my karyanama(Rent Agrrement) is fake. But I had got my landlord signed on that Rent Agreement. That kirayanama(Rent Agreement) was Genuine. I want 'the signature of that Rent Agreement to be verified' and I want to be out from this problem. I am facing this problem when I have no fault.
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HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Feb 17, 2020
HDFC Bank Customer Care's response
Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

-Nadia
HDFC Bank Customer Assistance
Feb 25, 2020
Updated by rohitrajputtt
It's been 20 days. There is no response yet from Customer Support. Is HDFC Bank not working properly.

I received this message on 17/02/2020. And today it was 25/02/2020. "We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days. "

Has not 4 days been held in the Calender of HDFC bank yet.
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