[Resolved] HDFC Bank — deactivate my credit card

Jatinderglobal

from Mohali, Punjab

Address:

HDFC BANK LTD. HALL BAZAR RS TOWER AMRITSAR, Amritsar, Punjab, 143001

Respected sir,
I am jatinder sharma from amritsar punjab. I am writing the letter regarding the closure of my credit card bearing number ([protected]), as this card is no longer of my usage. I have visited a branch at hall bazar on saturday but they do not help me in this concern. They reply me that call to customer care we do not know anything, i was shocked what a reply i got from a renowned bank employee and they also do not know how to talk with their customers even they do not guide them. They gave me a customer care number [protected] but no one received my call. I am totally harassed from your services. If i have not got any solution regarding this i will filled a complaint in consumer court.
Thanking you
Looking for your positive response.

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Aug 14, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2019

HDFC Bank Customer Care's response Dear Customer,

We are fully sensitized to your feedback and assure you that the same has been shared with the concerned as appropriate. We note that you wish to close your credit card. In the rare event, if you are still contemplating card discontinuance, we request you to forward us a duly signed letter to the following address to enable us to do the needful. HDFC Bank Cards Division PO BOX # 8654 Thiruvanmiyur P.O. Chennai 600 041.

-Nadia
HDFC Bank Customer Assistance