[Resolved] HDFC Bank — debit card payment failed

Aishwarya Nanda

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560066

Hi,
I had swiped my debit card for payment at domino's : pheonix market bangalore.
The amount deducted from my account was ₹404
But it wasn't credited to the domino's account, for which i had to pay by cash.
Can you please let me know when my amount will be returned.

My phone number is [protected]
My account number is [protected]

Kindly let me know.

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Oct 25, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2018

HDFC Bank Customer Care's response Dear Customer,

As of today the amount has not been claimed by the acquiring bank. In case the acquiring bank does not claim the transaction amount by the 9th day, the amount will be re-credited to your account. In case, you do not find any credit to your account after the above-mentioned time frames (as applicable), we request you to refer to the Dispute process as follows: Kindly fill in the Card holder Dispute form & the proof that you have attempted to resolve the dispute with the Merchant ( (i.e. Email comm.or letter) and fax it across to us on[protected] to the kind attention of Charge-back Unit mentioning the reference number in the subject line of this e-mail, so that we can initiate a charge-back. Please write back to us confirming the date when you have faxed the same, to enable us to confirm its receipt. Please visit the following link for Card holder Dispute form : https://bit.ly/2F84OME Should you be requiring any further information/clarifications on this matter please feel free to write to us.

-Manoj
HDFC Bank Customer Assistance.