[Resolved]  HDFC Bank — debit card pin

Address:Murshidabad, West Bengal, 742229

I suffer to much problem regarding banking process. I have a account in hdfc bank. My account no is [protected]. I did not get atm otp number yet although i received my atm card on 14/09/2017. I face so many probleam like cash witdrwal. My home town is farakka but i live in jangipur for official purpose. I can not affored anythiing that we used daily.
So, i requested you to please look in to this matter as soon as possible.


Regards
Kashem sk
Mobile no-[protected]
Was this information helpful?
No (0)
Yes (6)
Oct 22, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Sep 21, 2017
HDFC Bank Customer Care's response
Dear Customer,

Instant PIN change process for Debit Card is as below :
Login in Netbanking and Click on Cards tab
Go to Debit Card => Request section
Click on Instant Pin Generation option
From the Card No drop down select your card number
Now enter new pin
System will prompt for OTP validation, enter the OTP received
On successful validation of OTP, success message will appear on the screen and with this Debit Card pin will be reset immediately
Alternatively, you can apply for regeneration of your ATM / Debit PIN in following ways:

1. Through NetBanking
Login into NetBanking
Click on cards
Click on Request option under Debit Card status on the left hand side
Click on Pin Regeneration
Select the card number and click on continue.
If you are eligible for Green pin, system will ask to verify the mobile number and if the number is correct, then One Time Password( Green PIN OTP ) is sent to the registered number instantly which you can use in HDFC Bank ATM to set a PIN of your choice.

If not eligible for Green PIN, Physical PIN will be dispatched to your mailing address.

Select the Reason, Check the mailing address, Confirm the address and click on the Terms and conditions and click on confirm Physical PIN will be dispatched to your mailing address.

2. Through SMS

You can generate Debit Card Green PIN through SMS banking by following below steps :

Step 1 : Send SMS to 5676712 from your bank registered mobile number. ( SMS format : Type REPINLast four digit of Debit Card e.g REPIN XXXX )

Step 2 : You will receive Green PIN ( 6 digit OTP ) on your mobile

Step 3 : Visit any of nearest HDFC Bank ATM to set 4-digit PIN.

You need to be registered for SMS banking to avail this facility. Incase you are not registered for SMS banking facility, send SMS to 5676712 (SMS format : 'REGISTER or Visit nearest ATM/Branch or login to Netbanking).

Note : Kisan Savings Accounts and BSBDA small accounts are not eligible for Green PIN OTP.

3. Through Branch

Please submit the form at any of our branches - On receipt of the form & successful verification, we will process a new ATM PIN and send it to your mailing address. You may verify your address by logging into Netbanking through "My Contact Details".

Please refer the below link for the Duplicate PIN Request Form .

http://www.hdfcbank.com/assets/pdf/Duplicate_Pin_Request_pad.pdf

Kindly visit the following URL to access information on our Branches.

http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-branch?ifn=no&facility=all-facilities&id=gxissh3j

4. Through phone banking

Submit a request at PhoneBanking, post validation with your Telephone Identification Number (TIN).

Kindly visit the following URL to access information on our PhoneBanking numbers:

http://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking?ifn=no

Charge of Rs.50 + taxes towards PIN reissuance would be levied, as applicable.

-Bejoy
HDFC Bank Customer Assistance
Complaint comments 

Comments

Please my atm repin resolve not otp receive

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32717
    Pending
    0
    Resolved
    18391
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information