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[Resolved]  HDFC Bank — deducted without informing on amb chrg incl gst for mir[protected], mir[protected]

Dear sir/madam
The following are the transactions that happened with out my knowledge they deducted for two months on same day. If previously informed or deducted i would have been cautious. They deducted for january and february on same day (See image below), how could you do that without informing and improper deduction method? Kindly resolve the issue asap.

Attached below are the details.

Customer id : 63839475
deducted without informing on amb chrg incl gst for mir1807003357294, mir1807002255321
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Apr 17, 2018
Complaint marked as Resolved 
Mar 14, 2018

Complaint Status

HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Mar 15, 2018
HDFC Bank Customer Care's response
Dear Customer,

The charges levied in your account pertains to non-maintenance of AMB of Rs. 10000.00 in the months of January 2018 and February 2018. We wish to inform you that as per the terms and conditions applicable for salary account holders if salary is not credited into the account for 3 consecutive months, the account will be converted from a zero balance salary account to a regular savings account. The special facilities offered on the Salary Account is pursuant to the arrangement between the employer/company and the Bank. These benefits are extended by virtue of your employment in the organization, on whose request the account is opened with the bank and subject to regular salary credit. We had observed that there were no salary credits in your account and under these circumstances, the special benefits offered under the Corporate Salary Program were withdrawn. Hence, the requisite Average Monthly Balance of Rs. 10000.00 will need to be maintained in your account. In the absence of the same, the applicable AMB non-maintenance charges will be levied in your account. In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account without any intimation to the account holder/me and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the website of the Bank. Please visit: http://www.hdfcbank.com/common/hdfcbank_tnc.htm (For Terms & Conditions) http://www.hdfcbank.com/personal/product/productdetails/regular-savings-account/gts8mio3 (On charges applicable for the Regular Savings Account) In case of the change in employment, you can continue with the same account provided the new employer has an arrangement with the bank for the corporate salary account programme. In case an arrangement exists, request you to visit the nearest branch along with your latest employment details for updation to continue with the existing account. We trust your issue has been resolved to your satisfaction. Please feel free to speak to our Branch Manager Mr Praveen M Kumar on [protected] or write to him at PraveenM.[protected]@hdfcbank.com for any further clarification or assistance.

-Manoj
HDFC Bank Customer Assistance
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