[Resolved]  HDFC Bank — deducting charges for inter branch transactions without informing

Address:Aurangabad, Maharashtra, 431005

I am a new account holder and have only deposited my savings once. I received a message saying 6018 inr has been deducted in the name of ‘inter branch transaction charges’ which is charged at 3 rupees per 50, 000.

I’m not bothered by this fee structure but by the fact that at the time of depositing my savings i was not informed of any such fees. As a customer, who engages your bank’s services, it is your legal duty to inform me of the charges involved before performing a service.

I would like to know what hdfc bank has to say about this and help me understand why i should continue depositing my savings from abroad to their bank and not another after this experience.
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Jan 21, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 18, 2017
HDFC Bank Customer Care's response
Dear Customer,

I request you to share your account details, complete issue and registered contact details to [protected]@hdfcbank.com with ref ID- TW[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance
Dec 18, 2017
Updated by Yashaswini Kadam
Hi Manoj,

I cannot see the ref ID in your reply. It says TW[protected].
Verified Support
Dec 21, 2017
HDFC Bank Customer Care's response
Dear Customer,

We have taken up the matter with concerned team and will respond to you on your registered email id in 3 working days. The reference number for your query is[protected].

-Manoj
HDFC Bank Customer Assistance
Verified Support
Dec 21, 2017
HDFC Bank Customer Care's response
Dear Customer,

We have taken up the matter with concerned team and will respond to you on your registered email id in 3 working days. The reference number for your query is[protected].

-Manoj
HDFC Bank Customer Assistance
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