[Resolved]  HDFC Bank — deduction of amount

Address:Hardoi, Uttar Pradesh, 241204

Hello,
I m akash deep, customer of hdfc bank.
I have my account in hdfc sandila branch.
On 06/062018 timing 01:43
I paid entrance examination fee of king george medical college. But somehow transaction got failed and i got notification that fee was nt submitted as my transaction was declined. Yet at same time i recieved this sms.

{ thanks for paying rs.2, 011.80 from a/c xxxx5635 to ebskinggeorgesmedica via netbanking.}

As my trasaction was declined so why amount got deducted n still its nt have been refunded.
Please look into my case and refund my money as soon as possible.
Thanking you.
Was this information helpful?
No (0)
Yes (0)
Jul 27, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jun 12, 2018
HDFC Bank Customer Care's response
Dear Customer,

We understand that you have also raised your concerns at HDFC Bank Support vide Reference Number[protected] and they had addressed your concern through E- Mail dated June 11, 2018 05:50 PM. If merchant claims non receipt of the payment, please share the mail confirmation received from merchant stating non receipt of payment with regard to the disputed transaction for us to investigate further on [protected]@hdfcbank.com

-Manoj
HDFC Bank Customer Assistance
Complaint comments 

Comments

I requested to look into my case..as sum of rs.2011 was unfairly deducted from my account on 06/06/2018.
Till date i haven't recieved any information regarding this.
Therefore, i kindly request you help me in my refund as soon as possible ..

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32720
    Pending
    0
    Resolved
    18400
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information