[Resolved]  HDFC Bank — double time amount deducted for single transaction

Address:Chennai, Chennai, Tamil Nadu, 600048

I have transacted last sunday evening @ vettri theatres, chrompet with an inr amount of rs.160/-.
Upon first time swipe, no approved message turned up, but amount got deducted and have been informed by the merchant that the transaction would get revert after 2-3 business days.

Details of the transaction and time : attached image

Name : durairaj natarajan
+1 photos
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Dec 14, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 12, 2019
HDFC Bank Customer Care's response
Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share your transaction details and Card No.with the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance
Complaint comments 

Comments

Hi Team, Today I have withdrawn amount of totally 50000 (Fifty Thousand Rupees) and after counting the amount, I have received 49500 rupees. 500 rupees is missing. Can you please help regarding this. The ATM is Ramanthapur(Anand agar, In the lane of ADRM hospital), Hyderabad.

Mobile no: [protected]
Mail id: chandra.[protected]@gmail.com
I went to idfc atm and enter 3000 rs but I got 1500 only but my 3000 rules deducted this happens on 10th october i raised complaint on Oct 11 but still now didn't solve my problem.i want my money back

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