[Resolved] HDFC Bank — duplicate/multiple billing on credit card

canand_123

from Hyderabad, Telangana

Address:

333, J Type, NRR Puram Colony, Site-I, Borabanda, Hyderabad - 500 018, Hyderabad, Telangana, 500018

Data of Incident - 06-Mar-19

My name is C Anand (Credit Card # 5459 XXXX XXXX 3025). I made a transaction at RPS*LASYA PRIYA KIRANA HYDERABAD on 06-Mar-2019 for Rs. 20, 000/-. But as per the Credit Card Unbilled Transcactions on HDFC Bank website, the transaction amount is showing as Rs. 40, 000/- (2 transactions of Rs. 20, 000/- each but I made only 1 transaction). When I contacted Customer Care of HDFC Bank, they informed me that I should pay the amount shown in transaction which i cannot do as i have not made transaction 2 times.

Please check and arrange to remove 1 incorrect transaction amount of Rs. 20, 000/- from my Credit Card transactions.

Below listed are attached for your ready reference:
1. Transactions history JPG copy.

+1 photos

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Apr 16, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2019

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments and request you to send us the duly filled and signed form which is available in our web site under the following path to cc.[protected]@hdfcbank.com to enable us to do the needful. Forms Center > Credit Cards > Cardholder Dispute Form.

-Nadia
HDFC Bank Customer Assistance

Mar 23, 2019

Updated by canand_123 Hi,

I have attached Dispute Form along with Transactions history copy.

Thanks,