[Resolved] Hdfc Bank — duplicate/multiple billing on credit card
333, J Type, NRR Puram Colony, Site-I, Borabanda, Hyderabad - 500 018, Hyderabad, Telangana, India
Cacanand_123 on Mar 14, 2019
Data of Incident - 06-Mar-19
My name is C Anand (Credit Card # 5459 XXXX XXXX 3025). I made a transaction at RPS*LASYA PRIYA KIRANA HYDERABAD on 06-Mar-2019 for Rs. 20, 000/-. But as per the Credit Card Unbilled Transcactions on HDFC Bank website, the transaction amount is showing as Rs. 40, 000/- (2 transactions of Rs. 20, 000/- each but I made only 1 transaction). When I contacted Customer Care of HDFC Bank, they informed me that I should pay the amount shown in transaction which i cannot do as i have not made transaction 2 times.
Please check and arrange to remove 1 incorrect transaction amount of Rs. 20, 000/- from my Credit Card transactions.
Below listed are attached for your ready reference:
1. Transactions history JPG copy.
Complaint marked as Resolved Apr 16, 2019
[Mar 15, 2019] HDFC Bank customer support has been notified about the posted complaint.
Verified SupportHDFC Bank Customer Care's response, Mar 16, 2019
We have reviewed your comments and request you to send us the duly filled and signed form which is available in our web site under the following path to cc.[protected]@hdfcbank.com to enable us to do the needful. Forms Center > Credit Cards > Cardholder Dispute Form.
HDFC Bank Customer Assistance
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