Hdfc Bank — ecs mandate was not received

1 Review
 Puneet Ratra on Mar 8, 2018
I had a auto loan of 7.5 lakhs from hdfc bank. The hdfc bank agent had taken all the necessary documents from me. I was said that my monthly emi of 15639 will be automatically deducted from my citibank account via ecs. But i got a message from citibank saying "ecs mandate not received".

My hdfc bank loan a/c no. Is 54976685

I don't want to pay any extra dues on my loan. Please resolve this problem.

Complaint Status

[Mar 08, 2018] HDFC Bank customer support has been notified about the posted complaint.
Verified Support
HDFC Bank Customer Care's response, Mar 09, 2018
Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you in 4 working days.

HDFC Bank Customer Assistance
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    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    Hdfc Bank - ecs mandate was not received