[Resolved]  HDFC Bank Ergo - Health Policy — Application for cancellation of my HDFC ERGO - Health Policy and refund

Address:

Chandigarh, Chandigarh

I am Tarsem Kumar .I have a credit card from HDFC bank. Card Number: [protected] I got a called from hdfc ERGO - Health Policy and told me about health insurance, HDFC ergo based on my credit card, I was not interested and refused the policy. He called me next day and force me to adopt this policy. i agreed with this. After few days i called to customer care regarding my credit card bill. He offer me new health policy and told me that your health policy is not refundable. he said you can cancel this policy and take this you pay only 590Rs P/M i agreed. but he did not cancel my first policy and start second policy without intimation. I phoned many times to customer representative about this issue to cancel second policy every time he offer me new policy. and before 45days i told customer care to stop my policy i am not intrested he said if you cancel this policy you will pay 40% before cancel this policy. i was in confused so i decide to cancel and stop credit card. I phoned to customer care and asked credit card and ergo policy cancellation process. He told me give written letter in any hdfc branch. But before cancel credit card and Ergo policy i have paid all my due(outstanding). After that I had given application to close my card and policy.After that i received the email from hdfc ergo regarding Cancellation of Health Insurance policy reference no HN[protected] after few days i got call again from hdfc he said your overdue is remaning. I told him about whole process after that he checked all record and said your policy and card are completely close and agreed all is clear. But he did not refund Ergo policy amount in my account. I phoned many times to customer representative and asked my all due is clear he agreed all is clear. But now why he deduct 1100 Rs in my account and did not refund Ergo policy amount in my account. So, I request you to cancel the following Health Policies and refund the amount debited from my account and please take the necessary step to resolve the above issue as earliast as possible. Policy Number is : 51693480 Policy Number is : 51693481 Thanks Tarsem Kumar