HDFC Bank — Failed IMPS : RRN :[protected] AND URN :[protected] And money not given back

I have done IMPS transaction which has been done on[protected] from my HDFC account and is failed.

It has been more than 2 weeks that HDFC has not provided me the money refund .

I have already checked with the beneficiary account and per the norms the beneficiary need not to show their privacy bank statement . But still HDFC is asking for statement and not providing the resolution .

My relationship manager is not giving me the OMBUDSMAN number and nor they are helping me and they are saying we have raised a request about which I don’t have any number or any track . They are denying of giving the money back and the beneficiary account does not have money then why money is not refunded.

Since it is timed out and I have already received the failed message then the responsibility lies with HDFC BANK .

Moreover I have not received any solid answer stating that my request is being heard and actively working upon .

All I get answer is that we have raised a complaint it is in investigation status .

My interest is getting wasted due to this . As per RBI it should have resolved in certain period of time.