[Resolved] HDFC Bank — failure in mobile number updation

NNNMohammed

from Palakkad, Kerala

Address:

679336

This is regarding the inconvenience & hassles faced by me due to the unprofessional & uncooperative behavior of the hdfc credit card department.
I'm being made to run pillar to pillar just for a simple request that i made regarding updation of my mobile number. They're just treating me like i'm playing some stupid game & they're giving me different tasks to do at various levels.
Two times i literally followed their laborious instructions word by word & even tried my best to somehow find a solution. But all i could achieve was another roadblock & a new set of instructions.
Even the govt banks now seem to be more organized than they are. I'm very sorry to say but those running the hdfc care do lack management skills.

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Mar 1, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2020

HDFC Bank Customer Care's response Dear Customer,

We wish to inform you that your request received at our end was not processed for reason – Signature mismatch ie., the signature available in the written request does not match with the signature available in our bank records. Hence, we request you to send duly filled and signed fresh form for change in address details, Signature Declaration Form (SDF) which are available at the below link along with a self attested photo copy of KYC and address proof such as passport, driving license, aadhar card). Please forward the said documents to our communication address to review your request.
https://cutt.ly/erRmlGj
https://cutt.ly/XrRmzJZ
The Manager HDFC Bank Credit Cards, 8, Lattice Bridge Road, Thiruvanmiyur, Chennai - 600 041

-Nadia
HDFC Bank Customer Assistance