HDFC Bank — fake commitment & charges in ca without any information

Address:

Kutch, Gujarat, 370201

We are facing lots of problems with account & branch people also we are getting Fraud Commitments by Managers &
after that no Result of our issues.
1. Debited “Cash Deposit Charges” in our both accounts in 2017-18 year. Once we came to know about this
charges in Bank Statement, we had word with RM & Manager of Gandhidham Branch.
They promised us to Return the charges in account in 45 days & after too many follow ups done Nothing.
After that they have promised to return 50% amount in account (that is due to they are not getting Approval
from Higher Authorities to refund Full amount) we have consider their request & allow them to refund 50%
amount. Still after many follow ups we got Nothing.
As per Govt policy & Guidelines, Without any Information Bank have no rights to deduct any amount in
account.
2. We have EDC Swap machine, We are paying EDC Rentals, % of amount with all transactions as per Bank
Policy. Without any Information Bank started to deduct “Settlement Charges” every day.
Again same problems, follow ups – No response from Branch side. If bank makes some changes in system so Bank
need to inform each & every customers by SMS/Email/Letter according to my best knowledge but in our case No
Communication from Bank – Just deductions of charges all the time & fake commitments but No Reversals of any of
charges.
3. We are having CC account with 20, 00, 000 Limit, we are paying Interest every month regularly, we had
Submitted property Insurance in 2016-17 after any confirmation in 2017-18 we have got debit for HDFC Ergo
Insurance charges. We have not signed any of the document & not given permission to deduct amount for Property
Insurance Bank deducted amount.
4. This is our 3rd Year renewal & our Manager committed to decrease Interest rates for our CC loan (8% to 8.5%)
without any condition, and today we have got the Sanction latter of 11.35% Interest rate. We went to branch for
asking the reason & Manager replied that if you have 3 Saving account in our Bank then only we can approve 8% to
8.5% rate. That’s our Business policy & all.
Without any Information Bank reduced Cash Deposit charges limit from 10 Lac PM to 2 Lac PM
Account details as below :

We are having Current & CC account with HDFC Bank – Gandhidham (Gujrat) branch on the name of “SIDDHIVINAYAK MENS WEAR” as below details :
Current account number – [protected]
CC account number - [protected]