HDFC Bank — fake signature n forcefully billing for gps

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear sir/ma'am,

My customer id is 56857125. I have purchased a new datsun redigo last year on 14th december 2017 with the help of hdfc loan. I am very thankful for that. I got a call from hdfc to install gps in my car. I agreed that time but just after that call, i had a talk with the sales representative nishant. I have purchased my car from nishant. He told me that nissan is providing same device with better features n nominal amount. I asked him to say no to loan person for that device. He had a talk with that person who was incharge to disburse loan amount. That person agreed and he disbursed loan amount without any deduction of gps device. I was sure that i have not taken that gps from bank. After purchase of my car i got a call from gps company that they want to install device in my car. I said i have already denied for the same. The representative told me that i don't have to pay anything for that device. He told me that hdfc providing this device for free to 10% customers. After installation of gps i called again to hdfc to confirm if this device is actually free for me or not. They told me that this is not free. I asked to remove this device from my car. They told me that i have signed related document for gps. That rm (Mayur kulshrestha) sent me a copy of that page. He said do what ever you want to do, this device will not be uninstall from your car and you have to pay emi for that gps device. He said that this is my signature, i have attached a picture of my signature and you can verify from the bank account. On that paper i found a fake signature of mine and on 13th dec i have not been there for sign any document. I have attached a copy of that picture with this mail. I don't wanna pay any amount for gps device as i didn't want and i did not sign any paper for the same. Please do have a look and reschedule my emi and please ask match point to remove that gps device from my car.

Thanks,
Snehal nanda