[Resolved]  HDFC Bank — False information given while opening Current Account

Address:Pune, Maharashtra, 411038
Website:www.hdfcbank.co.in

I have just Incorporated Pvt Ltd Company, I got a call from Deccan Branch, Pune HDFC Bank for opening current account.

I have opted for SmartUp Plan which needs Zero Balance for 1st six months which is meant for Startups. Harshad Saklecha (Assistant Br. Manager - Current Account) insisted me to go with Smartup Plan and promised it will be opened within 5 working days.

I have submitted all documents on 13th Feb to Assistant Manager and had meeting with branch manager also at my office on the same day. Surprisingly both manager and assistant manager was not knowing about plan when I asked some questions! They said give us 1 day we will let you know about all your queries. I didn't got any call from them so I called Assistant Manager 3rd day, he said that account cannot be opened since that account is meant for Startups from Rural areas that really made me laugh like anything. So I insisted to send me all documents I don't want to open current account at HDFC Bank. He said give us 50K Cheque opt for some other plan we will open your account. I said why I have to opt for another plan, so I called Kothrud branch of HDFC Bank, Pune they said that plan is for startups irrespective whether it is rural or urban area. I called manager Mrs. Thakur why such things is happening she said we will open account give us some time to check with product team of HDFC Bank. I got a call from Assistant Manager that we will open your account till Monday i.e. Today 20th Feb. But when I called him today he said it will take one more week i.e. 27th Feb. When I said give me number of your Manager I want to talk to her he said "Nahi de sakta abhi bahar hu".

Manager & Assistant Manager

- is not aware about the Current Account Plan which are there in HDFC Bank.
- don't take any follow up with the Client
- not capable of talking with customers - Rude & Least Concern

HDFC Bank is really pathetic, worst experience I ever had.
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Mar 28, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Feb 21, 2017
HDFC Bank Customer Care's response
Dear Customer,

I request you to share your account application, branch, issue details and contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance
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